Counterfeit Goods

The demand for Rab products has grown rapidly over the past few years. Our strong reputation and our commitment to delivering the highest quality products has also caught the attention of those looking to profit from criminal activity, and as a result, counterfeit Rab merchandise is now making its way into the market.

Genuine and original Rab products go through strict quality control to meet our high safety standards for the most extreme weather conditions. Using counterfeit products is therefore not only a bad decision financially but it may also end up being a particularly dangerous decision which can jeopardise your safety.

Below, you will find a quick guide on how to stop yourself from becoming a victim of fraud.

HOW CAN I PROTECT MYSELF?

• The best way to ensure that you are purchasing a genuine product is by shopping from our authorised stockists only. You can find the list of our retail stockists here
• Check the labels and general quality of the item. A fake Rab items’ label will often have spelling mistakes or other distinguishing marks.
• If the price seems too good to be true, then it probably is. Make sure you do a quick price comparison to see if the trader is selling this item much cheaper than anywhere else (especially if it is a new item or colour). 
• Find out if the seller provides an after-sales service or warranty as most counterfeit sellers won’t even have any valid contact details or a company registration address. It is also worth looking at reviews other people have posted about the seller (ideally on neutral websites rather than the seller’s own website).

WHAT CAN I DO IF I HAVE ALREADY BOUGHT A COUNTERFEIT RAB ITEM?

• If you believe that you have already bought a counterfeit Rab product, you may be able to seek a refund from your bank or credit / debit card provider as a victim of fraud. 
• Rab counterfeits can be found at online auctions, such as eBay, where you have no way of checking whether the products are genuine until you’ve paid and had them delivered. If you purchase something from a retailer that isn’t as described or isn’t of satisfactory quality, you have statutory rights. This means you should be entitled to a refund or an exchange of goods. However, counterfeit sellers are often particularly difficult to track down.

HOW TO REPORT IT?

If you have been sold or have seen fake Rab items for sale, please contact us here by sending us a link to the seller's website and/or the page displaying the counterfeit item. 

If you think you have been sold counterfeit goods, or if you suspect somebody is selling fake goods, you can get advice from the Citizens Advice consumer helpline on 03454 04 05 06 or your local Trading Standards office.

If you buy counterfeit goods, you’re helping the trader to break the law. The money you’ve spent usually ends up funding organised crime. You’re also contributing to job losses because genuine retailers are unable to match prices charged by rogue traders. Worst of all, you’re putting yourself at risk: some counterfeits can be dangerous to use and in some cases are made using toxic substances.